If you need to cancel your order, please let us know by sending us an email at firstname.lastname@example.org. However, if your order has already shipped out, we won't be able to cancel your order. You will need to wait to receive your order and then send it back to our return address to obtain a refund.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.
Acceptable reasons for return
We accept returns and offer replacements or refunds for damaged items, if the wrong product is received, or if the product never arrives. We cannot accept returns for changes of mind.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Simple Science Supplements LTD, Suite 8, Newton Hall, Town Street, Newton, Cambridge, CB22 7ZE, United Kingdom.
If your return is accepted we’ll supply instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns postage will be paid by the customer and refunded up to the value of £5 per item upon presentation of a postage receipt and receipt of the package. We advise you to obtain a tracking code from your local post office so we can track your return. We regret that no refunds will be given on products already opened or for lost packages that we do not receive.
You can always contact us for any questions relating to returns at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have with a request to be sent the new item. Our turnaround time for this is within 48h of receipt of your return.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days from approval. Please remember it may take some additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
For our full Refund Policy please refer to this page.